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Industry Solutions

According to Oliver Wyman, we are the largest technology-as-a-service platform for financial institutions in China in terms of number of customers. OneConnect provides four integrated products across the full scope of the businesses — from digital retail, digital enterprise finance, digital insurance to Gamma Platform, and the financial technology infrastructure provider. The Company integrates extensive financial services industry expertise with market-leading technology to provide technology applications and technology-enabled business services to financial institutions. These solutions enable our customers’ digital transformations, which help them improve efficiency, enhance service quality, reduce costs and risks.

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Intelligent Auto Insurance

By AI and advanced analysis, intelligent auto insurance makes the whole insurance claim automatic, thus helping insurance companies reduce losses, fraud claims harder to complete and improve service quality.

Product System

  • 保险营销一体化

    1. In-depth cooperation with insurance companies
    2. End-to-end intelligent services: from auto insurance customer acquisition to underwriting and billing, etc.
  • Integration of Intelligent Claims

    1. 6 intelligent modules: intelligent report of cases, intelligent rescue and repair, intelligent vehicle inspection, intelligent human injury inspection, intelligent accessories, and intelligent anti-fraud
    2. 1 Major Shared Service Center
  • 车主服务一体化

    1. Accessible car owner services such as intelligent rescue, intelligent auto service and intelligent auto maintenance
    2. Solving the full range of customer management demands for insurance companies

Product Advantages

  • 服务卓越

    Excellent Services

    1. 80% online ratio
    2. 10 million accumulated claim cases
    3. 10% loss reduction /claim
    4. 2 x claim processing efficiency
  • 技术领先

    Leading Technology

    1. 5 major claim databases
    2. 1,000+ risk control models
    3. 38 million+ underlying data
    4. 90% image-based automatic AI detection accuracy
  • 客户经营一体化

    客户经营一体化

    1. 50+家合作车险公司
    2. 10,000 rescue companies in cooperation
    3. 140,000 auto repair shop in cooperation
    4. 11,000 professional survey teams

Effectiveness — Intelligent Automobile Parts Platform

智能

Case — “Software + Services” End-to-End Solution

An insurance company

Implementation case

  1. Survey
  2. Rescue
  3. Loss assessment
  4. Compensation

Pre-implementation

The average duration for offline settlements, PC operation, the average survey time 2 days

The average rescue cost 600 yuan the success rate of recommendation repair 20%

The average loss assessment per vehicle 4,500 yuan

All done manually, the automation rate of adjustment has been shortened to 0

Post-implementation

Done online and via mobile devices, the average survey completion time <0.5 days

The average rescue cost dropped to400 yuan the success rate of recommendation repair 50%

The average loss assessment rate of the automobiles dropped to 3,680 yuan

The automation rate of adjustment and compensation increased to 60%

Application Efficacy

50%

Increased impairment rate (Reduction of leakages by 5%-10%)

20%

Shortened process

10%

Improved process efficiency

Intelligent Life Insurance

The intelligent life insurance solution includes three integrated major platforms of marketing and management, claim services and customer management, and the omni-platform of internet businesses, which helps enterprises participate in the healthy ecology, improving efficiency and customer experience in underwriting, claim, health service and customer service, resulting in intelligent risk control for clients.

Product System

  • Intelligent Marketing and Management Platform

    1. Based on AI technologies such as face recognition, living body recognition and OCR recognition
    2. Providing proxy management and business presentation, smart insurance and other applications
  • Intelligent Health Insurance Claim Platform

    1. Intelligent management module: intelligent underwriting, intelligent claim settlement and intelligent risk control
    2. Intelligent risk control engine: AI engine detecting cost leakages, AI intelligent adjustment assistant, AI fraud prediction engine
    3. Full-process health insurance management system
  • Customer Operation & Management Platform

    1. Accessible customer health management platform based on AI technology and ecological network
    2. Accessible intelligent interactive tools such as remote audio & video and robot customer service

Product Advantages

  • 服务卓越

    Excellent Services

    1. 30 million medical evidences provided by medical intelligent database
    2. 1 billion-plus row data for intelligent insurance score product
    3. 200-plus detail rules on the cloud rule engine platform
  • 技术领先

    Leading Technology

    1. 99.8% LFW face recognition accuracy rate
    2. 99.6% of voiceprint recognition accuracy rate
    3. 90% of quality inspection accuracy rate
  • 合作广泛

    Widespread Cooperation

    1. 1 billion-plus times usage on face recognition annually
    2. 45 life insurance companies covered
    3. Can be implemented in multiple applications such as new policy, agents management, and claims settlement etc.

Case analysis— Intelligent Life Insurance Platform

A leading life insurance company

In 2019, the "Intelligent Personal Insurance Platform" was officially launched. By using the mature technology platform and high-quality service system provided by us, the DR platform has been used for personal insurance, bank insurance, brokerage and other channels also.

Integrated Intelligent Life Insurance Platform

Health insurance business center

New Policy

Endorsement management

Extension and renewal of policy

Underwriting evidence

……

Health management center

Health records/documents

Health management

Health assessment

Service products

……

AI and Big Data center

OCR

Face recognition

Risk scoring model

E-signature

……

Health insurance risk control center

Intelligent underwriting

Intelligent medical database

Automatic rule engine

Intelligent claim settlement

……

Integrated Intelligent Life Insurance Platform

① End to end coverage of core businesses flow

Cover the full-process of new policy, , underwriting & compensation, and endoresment

② Omni-product business portfolio

Multi-product portfolio and responsibility portfolio adapting to sales in various scenarios

③ All-dimensional risk control

Provide customers with timely access to the risk control model throughout the process by providing products and services, realizing risk management and control

④ Full support for health services

Provide customers with various health services for their needs before, during and after diagnosis

Intelligent Auto Insurance

By AI and advanced analysis, intelligent auto insurance makes the whole insurance claim automatic, thus helping insurance companies reduce losses, fraud claims harder to complete and improve service quality.

Product System

  • 保险营销一体化

    1. In-depth cooperation with insurance companies
    2. End-to-end intelligent services: from auto insurance customer acquisition to underwriting and billing, etc.
  • Integration of Intelligent Claims

    1. 6 intelligent modules: intelligent report of cases, intelligent rescue and repair, intelligent vehicle inspection, intelligent human injury inspection, intelligent accessories, and intelligent anti-fraud
    2. 1 Major Shared Service Center
  • 车主服务一体化

    1. Accessible car owner services such as intelligent rescue, intelligent auto service and intelligent auto maintenance
    2. Solving the full range of customer management demands for insurance companies

Product Advantages

  • Excellent Services

    1. 80% online ratio
    2. 10 million accumulated claim cases
    3. 10% loss reduction /claim
    4. 2 x claim processing efficiency
  • Leading Technology

    1. 5 major claim databases
    2. 1,000+ risk control models
    3. 38 million+ underlying data
    4. 90% image-based automatic AI detection accuracy
  • 客户经营一体化

    1. 50+家合作车险公司
    2. 10,000 rescue companies in cooperation
    3. 140,000 auto repair shop in cooperation
    4. 11,000 professional survey teams

Effectiveness — Intelligent Automobile Parts Platform

The platform can effectively mitigate the leakage of accessories by 5%; optimization of the experience, and reduce customer complaints by 10%

Case — “Software + Services” End-to-End Solution

An insurance company

Implementation case

  1. Survey
  2. Rescue
  3. Loss assessment
  4. Compensation

Pre-implementation

The average duration for offline settlements, PC operation, the average survey time 2 days

The average rescue cost 600 yuan the success rate of recommendation repair 20%

The average loss assessment per vehicle 4,500 yuan

All done manually, the automation rate of adjustment has been shortened to 0

Post-implementation

Done online and via mobile devices, the average survey completion time <0.5 days

The average rescue cost dropped to400 yuan the success rate of recommendation repair 50%

The average loss assessment rate of the automobiles dropped to 3,680 yuan

The automation rate of adjustment and compensation increased to 60%

Application Efficacy

Intelligent Life Insurance

The intelligent life insurance solution includes three integrated major platforms of marketing and management, claim services and customer management, and the omni-platform of internet businesses, which helps enterprises participate in the healthy ecology, improving efficiency and customer experience in underwriting, claim, health service and customer service, resulting in intelligent risk control for clients.

Product System

  • Intelligent Marketing and Management Platform

    1. Based on AI technologies such as face recognition, living body recognition and OCR recognition
    2. Providing proxy management and business presentation, smart insurance and other applications
  • Intelligent Health Insurance Claim Platform

    1. Intelligent management module: intelligent underwriting, intelligent claim settlement and intelligent risk control
    2. Intelligent risk control engine: AI engine detecting cost leakages, AI intelligent adjustment assistant, AI fraud prediction engine
    3. Full-process health insurance management system
  • Customer Operation & Management Platform

    1. Accessible customer health management platform based on AI technology and ecological network
    2. Accessible intelligent interactive tools such as remote audio & video and robot customer service

Product Advantages

  • Excellent Services

    1. 30 million medical evidences provided by medical intelligent database
    2. 1 billion-plus row data for intelligent insurance score product
    3. 200-plus detail rules on the cloud rule engine platform
  • Leading Technology

    1. 99.8% LFW face recognition accuracy rate
    2. 99.6% of voiceprint recognition accuracy rate
    3. 90% of quality inspection accuracy rate
  • Widespread Cooperation

    1. 1 billion-plus times usage on face recognition annually
    2. 45 life insurance companies covered
    3. Can be implemented in multiple applications such as new policy, agents management, and claims settlement etc.

Case analysis— Intelligent Dual Recording (Audio & Video) Platform

A Customer

Real-time quality inspection increases the one time passing rate of dual recording to over 99% and reduces the ratio of re-recording; The total quality inspection time of a single video has been reduced from 25 minutes to 3 minutes, increasing the quality check coverage rate to 100%; The labor cost of the quality inspection team has been saved more than 50%

Through remote audio and video, intelligent authentication and other technologies, customers can remotely complete audio & video recording with agents on line. The utilization rate of remote audio & video recording of agents is 90%.

Case analysis— Intelligent Life Insurance Platform

A leading life insurance company

In 2019, the "Intelligent Personal Insurance Platform" was officially launched. By using the mature technology platform and high-quality service system provided by us, the DR platform has been used for personal insurance, bank insurance, brokerage and other channels also.

Integrated Intelligent Life Insurance Platform

  • Health insurance business center

  • Health management center

  • AI and Big Data center

  • Health insurance risk control center

Application Effectiveness

  • ① End to end coverage of core businesses flow

    Cover the full-process of new policy, , underwriting & compensation, and endoresment

  • ② Omni-product business portfolio

    Multi-product portfolio and responsibility portfolio adapting to sales in various scenarios

  • ③ All-dimensional risk control

    Provide customers with timely access to the risk control model throughout the process by providing products and services, realizing risk management and control

  • ④ Full support for health services

    Provide customers with various health services for their needs before, during and after diagnosis

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