OneConnect Supercharges Bancassurance with AI at InsureTech Connect Asia 2025
SINGAPORE, – OneConnect Financial Technology showcased breakthrough AI applications for bancassurance at InsureTech Connect (ITC) Asia 2025, Asia’s largest insurtech summit drawing over 2,000 global executives from insurers, tech firms, and investment institutions.
AI-Driven Efficiency: From Branches to Digital Channels
In a panel with Standard Chartered, Manulife, and DBS Bank, Matthew Chen, CEO of OneConnect Southeast Asia, detailed how Ping An’s proprietary AI model is transforming bank-insurance services:
In-Person Banking: Facial recognition slashes identity verification time, boosting agent productivity.
Virtual Agents: AI-powered assistants handle real-time customer queries across digital channels.
Post-Sale Support: Historical interaction analysis enables hyper-personalized policy recommendations.
"Our all-in-one platform merges foundational AI capabilities with operational tools – cutting costs while elevating service quality," Chen emphasized. The solution is now central to OneConnect’s global bancassurance expansion.
Auto Ecosystem: Anchor of Overseas Growth
Leveraging Ping An’s proven auto-insurance model (powering China’s Ping An Good Owner App with 160M+ users), OneConnect is exporting integrated solutions:
Cross-Industry Reach: Serving insurers, banks, automakers, dealers, and mobility platforms
Full-Cycle Coverage: New/used car sales, loans, insurance claims, maintenance, and owner lifestyle services
Modular Design: Localized deployments adapt to regulatory needs across 20+ markets
The strategy targets Southeast Asia’s booming auto sector – a region where OneConnect’s overseas revenue surged 23.4% YoY in 2024.
Sustainable Global Scaling
Chen confirmed ongoing R&D in AI, big data, and cloud computing to deepen Southeast Asian market penetration. "We’re not just exporting tech – we’re transplanting entire operational ecosystems," he noted, highlighting replicable models that blend platform technology with Ping An’s decade-long industry expertise.
