OneConnect Holds Strategic Meeting with Generali Group Executives on Customer Engagement and AI Innovation
SINGAPORE, Nov. 17 – OneConnect hosted a high-level strategic meeting with Italy’s Generali Group in Singapore on November 17.
Philippe Donnet, Group CEO of Generali, led an 18-member executive delegation for the session. OneConnect was represented by Wang Youdong, Assistant General Manager and Head of the Insurance Business Center, and Zhu Ping, Head of Overseas Life Insurance Business, who received the delegation and shared insights throughout the meeting.
Organized by IMD Business School, the session aimed to systematically study Ping An Group’s experience in customer management, digital transformation and artificial intelligence applications, and explore potential areas of future cooperation between the two parties.
With a 194-year history, Generali is a leading comprehensive insurance group in Europe, with businesses spanning life insurance, property and casualty insurance, commercial insurance and asset management. Its annual premium volume exceededRMB 700 billion in 2024.
The group is implementing its “Lifetime Partner 2027: Pursuing Excellence” strategy, with core priorities including building a customer excellence system, scaling AI applications, and advancing data-driven business transformation.
As the exclusive fintech arm of Ping An Group for global technology export, OneConnect briefed Generali’s leadership on the evolution of Ping An’s integrated financial model and its customer engagement system.
Centered on the philosophy of “One Customer, Multiple Accounts, Diversified Products, One-Stop Services”, Ping An has built sustained customer touchpoints through synergies across banking, insurance, health, automotive and other scenarios, forming a distinctive refined customer operation system.
As of the end of September 2025, Ping An served nearly250 million individual customers, with an average of 2.94 contracts per customer. Customer retention stood at 97.5% for those holding four or more products within the group, and 94.4% for long-term customers of more than five years.
Ping An’s customer strategy is defined by stable growth, high retention and strong product penetration.
OneConnect also shared practices in life insurance channel reform, auto ecosystem development and multi-channel collaboration, demonstrating how the “Insurance + Ecosystem” model creates long-term customer engagement and a sustainable customer-centric growth model.
On technology and innovation, OneConnect highlighted Ping An’s scaled applications in artificial intelligence, unified data governance, centralized operations, intelligent risk control, AI customer service and claims automation.
In the first three quarters of 2025:
· Ping An P&C achieved 89% of auto agency policies issued intelligently within one minute, with end-to-end automation for non-auto claims;
· Flash claims accounted for 58% of Ping An Life’s “1-1-1 Express Settlement” service;
· AI agent interactions reached 1.292 billion, covering 80% of the group’s customer service volume.
Backed by Ping An’s world-class data resources, OneConnect has built a comprehensive AI capability system covering the full insurance value chain, including intelligent underwriting, intelligent claims, image recognition, intelligent risk control and model governance.
Senior executives of Generali commented that Ping An’s practices in big data governance, AI governance frameworks and digital operation systems provide valuable references for Generali’s own scaled AI deployment and responsible AI governance.
In response to Generali’s key questions – including how to build sustainable digital transformation mechanisms via AI and automation, and how to use data insights to drive business and product innovation – OneConnect presented proven methodologies in AI, data governance, intelligent operations and international project delivery based on its technical strengths and overseas implementation experience.
In recent years, OneConnect has rolled out core banking systems, core insurance platforms, auto ecosystem capabilities, eKYC and anti-fraud solutions in Hong Kong SAR of China, Southeast Asia, the Middle East, South Africa and other markets. These solutions have helped local institutions improve operational efficiency, risk management and customer experience, gradually forming replicable and scalable global service capabilities.
Both sides agreed that, amid the industry-wide shift toward intelligence and high-quality growth, systematic exchanges on customer value, AI innovation and digital operations will unlock greater potential for cross-regional cooperation.
This strategic meeting deepened mutual understanding between OneConnect and Generali on customer management and technological innovation, laying a foundation for exploring deeper cooperation moving forward.
OneConnect stated that it will continue to strengthen communication and exchanges with international peers, actively explore collaboration opportunities in customer engagement, technological innovation and AI governance, and jointly advance the digital development of the global insurance industry.
