OneConnect participates in the CFA‘s Handbook of artificial intelligence and big data applications in investments
On March 28, 2023, the Chartered Financial Analyst Association (hereinafter referred to as "CFA Association") officially released the "Handbook of Artificial Intelligence and Big Data Applications in Investments." This book was collaboratively written by experts from over ten financial institutions and technology companies around the world. It mainly introduces the current trends in the AI and Big Data era, discussing investment principles, strategies, and case studies from both strategic and practical perspectives, resonating widely within the industry. OneConnect, as the only CFA-partnered institution in the Asia-Pacific region, participated in writing sections about intelligent customer service, knowledge graphs, and AI-enabled financial industry application cases, making it one of the significant contributors to the book.
As an investment guide based on real-world application cases and taking an industry perspective, the "Handbook of Artificial Intelligence and Big Data Applications in Investments" demonstrates the value of artificial intelligence and big data technologies in investment management, such as generating investment insights, building more resilient investment portfolios, making better trading decisions, and optimizing customer service.
Margaret Franklin, President and CEO of the CFA Association, stated: "The industry's demand has shifted from proving the effectiveness of AI and big data to providing action plans to support institutions' strategies, as machine learning methods are rapidly becoming mainstream. The handbook is the latest outcome of the CFA Association's research series, aimed at providing practitioners and decision-makers with tools to assess and integrate AI and big data technologies to the highest standards. There is no one-size-fits-all model for data science integration for all asset management companies. Technology must be customized according to organizational culture, structure, core value proposition, strategic priorities, and budgeting methods."
Other institutions participating alongside OneConnect include AllianceBernstein, APG, Goldman Sachs, Man Group, Neuberger Berman, NVIDIA, ROBECO, and Virtu Financial. OneConnect has been actively exploring the application of AI technology in the financial industry. As a leading fintech company in China, its development strategies, investment strategies, and digital transformation practices in the era of AI and big data have been fully integrated into the book, making it one of the important contributors.
Dr. Xu Liang, Chief Engineer of OneConnect's AI Research Institute, stated: "The company is testing ChatGPT and similar applications and is willing to cooperate with other technology companies to develop AI technology to improve Ping An's intelligent customer service, making chatbot responses more 'human-like' and empowering people with higher-level capabilities." Dr. Xu Liang also emphasized the importance of ChatGPT technology in enhancing the quality of customer service.
Recent years have seen remarkable achievements by Ping An Group in digital transformation and financial technology. As an associate company of Ping An Group, OneConnect, leveraging over 30 years of financial experience and independent research capabilities of Ping An Group, has proposed a series of development strategies, investment strategies, and digital transformation practices in the era of AI and big data. This collaboration with the CFA Association showcases OneConnect's commitment and determination to advance in the digital wave, contributing to the global digital construction.
In the book, OneConnect provides an in-depth discussion on several aspects of AI intelligent customer service in the financial industry, including its development background, typical application scenarios, construction process, and risk challenges. The chapter "Intelligent Customer Service Facilitating the Transformation of the Financial Industry" detailedly introduces these aspects along with business examples, industry innovation, and future outlook. These contributions not only provide valuable reference material for readers but also fully demonstrate the company's strength and innovation capability in the field of financial technology.
"We have always been committed to providing more efficient and high-quality financial services to our clients, promoting the intelligent and digital transformation of the financial industry, and actively advancing the development of fintech, achieving a series of important results in artificial intelligence, big data, and other fields. Our participation in the writing of this book also fully demonstrates OneConnect's leading position in the digital wave and its layout and investment in financial technology," said Dr. Xu Liang.
In the wave of digital transformation in the new era, financial institutions need to quickly and agilely reshape their business models and work methods to meet the ever-changing customer and market demands. The new production model in the era of artificial intelligence and big data brings enormous opportunities and challenges to many enterprises. Advancing the development of the AI field has become an essential link in the global digital advancement path. The release of the "Handbook of Artificial Intelligence and Big Data Applications in Investments" is expected to provide meaningful support and practical significance for driving industry transformation, and even small progress will have a profound impact.
